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Returns & Exchanges Information

UK Customers

We accept returns of unused, undamaged footwear with the original shoe box within 30 days of your original order.  Orders returned outside of this time will be given a store credit for the original purchased amount.


Request a Free Exchange*:

1.  Simply call 01635-47243 - if we are away or its outside office hours, leave a voicemail stating:  name, order number, item you purchased, and the exchange you require.  Alternatively supply a day and time and we will call you back.  You can also email at helpme@footwear4u.co.uk.  We can then reserve your item as soon as possible.

  • State the reason for the exchange, and the new size or colour you require.  

2.  We can email you a return label with Royal Mail (PDF format).  You can then print it off and drop off the parcel at any Post Office.  There is no charge for this service.

*subject to available stock.  1 exchange free.  subsequent exchanges of the same order will be charged at £3.50 for use of the return label.

 

Request a Refund:

1.  You do not need to contact us to return an item.  You need to ensure that the item is unused, and has no damage, and is returned to us within 30 days of your purchase.  You can return the item to us at the following address:


GMDC Global Ltd (Returns)

The Workshop, 105A Turnpike Road

NEWBURY

RG14 2QR

 

2.  Using the original receipt, just tick the box stating the reason for the return, e.g. "Does Not Fit", "Ordered Wrong Item" etc.  Place this sheet inside the box.


NON-UK Customers

 

We accept returns of unused, undamaged footwear with the original shoe box within 30 days of your original order.  Orders returned outside of this time will be given a store credit for the original purchased amount.

To request a return or exchange, please email: helpme@footwear4u.co.uk  for further assistance.


Original Postage Refunds - All customers

We refund your original standard postage payment (upto £2.85 for orders under £30.  Over £30 this cost is £0).  If you requested an upgraded postage service (such as DPD or Royal Mail Special Delivery), this cost is not refundable, in line with UK Law.  

All international postage outside of EU is non-refundable.

Standard postage to any EU country is refundable.  Express upgrades are non refundable.

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