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Returns & Exchanges Information

UK Customers

We accept returns of unused, undamaged footwear with the original shoe box within 30 days of your original order.  Orders returned outside of this time will be given a store credit for the original purchased amount.


Request an Exchange:

1.  Simply email us:  helpme@footwear4u.co.uk  or call us on 01635-47243.  We can then reserve your item, in case it sells to another customer in-between your item being posted back!

  • State the reason for the exchange, e.g. Does Not Fit, Do not Like, Not As Described, Damaged etc

2.  Use the enclosed Royal Mail Tracked 48 label.  Attach to the parcel, and hand over to any Post Office.  Retain the receipt that will be issued to you.

 

Request a Refund:

1.  You do not need to contact us.  Simply use the Royal Mail Traced return label that was contained in your parcel.

2.  We charge £3.00 for the use of this label, and will simply deduct it from your refund.

3.  Using the original receipt, just tick the box stating the reason for the return, e.g. "Does Not Fit", "Ordered Wrong Item" etc.  Place this sheet inside the box.

4.  Then parcel your item up - wrap the shoes back in their original tissue paper, then wrap the original shoe box in an outer plastic bag or cardboard box.  Finally, place the supplied return label onto the centre of the top of the parcel.  Make sure the edges are not lifting.  Use tape to secure the label if required.

5.  Take your parcel to any Post Office.  You will receive a printed receipt - keep this.  This is your proof of posting, and will need to be presented should the parcel not arrive.  I also recommend that you write the parcel tracking number down from the label, or take a photo and retain should you need to contact us about the delivery.


NON-UK Customers

 

We accept returns of unused, undamaged footwear with the original shoe box within 30 days of your original order.  Orders returned outside of this time will be given a store credit for the original purchased amount.

To request a return or exchange, please email: helpme@footwear4u.co.uk  for further assistance.

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